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No Broadband

Hello,

From The morning I do not have acces to Internet at home. I live in Bedford. My Virgin shows there is no issue in my area but still I can not Connect. I tried everything from  help- reset, unplug etc. Someone has The same?

Edyta

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Alessandro Volta
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Re: No Broadband

What are the lights showing on the hub?


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Re: No Broadband

  • Lights are green,  this one on The bottom flashing
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Very Insightful Person
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Re: No Broadband

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers 1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection and if possible, get a fault reference number – the UK call center is still picking up.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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