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No Broadband since the 23rd November

Tyrese123
Joining in

on ‎30-11-2022 19:47

I have had no broadband the bottom light on the hub is white but the internet symbol is flashing red, anyone else having problems in the SE26 6LD area. On the website it says no issues but when I phone 150 I get a robot message saying there is an issue and the engineers are working on it.

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎01-12-2022 00:28

Hi @Tyrese123 

You should also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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David_Bn
Forum Team
Forum Team

on ‎03-12-2022 13:39

Thanks for your post on our Community Forums @Tyrese123, and a very warm welcome to you!

Sorry to hear of the recent issues you've experienced with the connection. 

Looking into the local area, an outage is present and is estimated to be fixed on 07/12/22 at 09:00.

We sincerely apologise for any inconvenience this may cause you, and will do all we can to have this resolved as soon as possible.

Kindest regards,

David_Bn

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