I downloaded the app as I have lost all 2Ghz WiFi. It told me I did not have a hub 3 but i could get a free upgrade to one. I logged into my account and again it verified I was emigre for the free upgrade, however when you get to the end it wants me to confirm paying £66.50 a month which is way more than I am paying now? Is it a free upgrade or not? And why has my 2Ghz stopped working?