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Jasonmc2349
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No 2.4 signal

Hi everyone 

I have been having slow internet and having trouble getting 2.4 for a few days now. Trying to check it out with the app and it just keeps telling me there’s a problem and can’t check. So i do a reboot and still the same 😡 I’ve tried the small reset button on the back and still the same. Any ideas please 🙏🏼 
cheers Jason 

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lotharmat
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Message 2 of 9
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Re: No 2.4 signal

Hiya - Resets can be a bit tricky.

FOllow this procedure:

Unplug all ethernet cables

With the power on and the co-ax connected; press and hold the reset switch with a paperclip or sim removal tool for at least 60 seconds.

Allow 10 minutes to reboot, reset and stabilise



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Hub 3 - Modem Mode - TP-Link Archer C7

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Jasonmc2349
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Re: No 2.4 signal

I tried that again yesterday and still the same. I get the same message saying something not right 

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lotharmat
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Re: No 2.4 signal

SOunds like a knackered hub!

VM staff should be along shortly!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Jasonmc2349
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Re: No 2.4 signal

Hi Lotharmat

thanks for trying to help it’s appreciated 

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jbrennand
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Re: No 2.4 signal

What Hub model is it?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Jasonmc2349
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Re: No 2.4 signal

Hi John 

it’s a hub 3 

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Adduxi
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Message 8 of 9
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Re: No 2.4 signal

Are you only using the app to diagnose this problem?  Can you connect with a laptop directly via cable and get to the Hub's admin pages?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jbrennand
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Re: No 2.4 signal

If you do as adduxi suggests look on the wireless page that both 2.4 and 5 frequencies are still both active (turn off and on to be sure) also check that the SSID's are what you expect them to be - are they still the same (as per factory) or had you separated them by renaming the SSID's? if not try that, it sometimes helps a Hub3 wif performance.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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