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New router

Siddersvc
Joining in

on ‎30-12-2023 20:59

I was promised a new router 9 days ago and still waiting………..

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎30-12-2023 21:13

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Gareth_L
Forum Team
Forum Team

on ‎02-01-2024 14:18

Hello Siddersvc.

Thanks for your post.

Sorry to hear you haven't received your new hub yet.

How did you order this?

Have you also checked your online account here for any appointments?

It may have been arranged for a service technician to attend instead of being sent out.

Can you please check and let me know.

Gareth_L
 

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Tudor
Very Insightful Person
Very Insightful Person

on ‎02-01-2024 14:46

What is not stated is that it is very rare for VM to send out a new Hub to anyone. It usually involves a technician’s visit.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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