cancel
Showing results for 
Search instead for 
Did you mean: 

New router

Haz1
Joining in

Hi,

 

I’ve got new router I think it is Hub 5, I want to login to security setting to set up the new router but I can’t do it through Virgin Media App as it is not connected to the new router, I have tried to delete the App and VM connect App and reset it but still not working. 
Any advice please?

4 REPLIES 4

carl_pearce
Community elder

Connect via 192.168.0.1 and use the 'settings' password on the base of the HUB (NOT the wifi password!).

Haz1
Joining in

I have tried this already but it didn’t work.

now my VM app connect to my new router but it when I try to change the setting it doesn’t work! I am trying to apply parental controls, child safe is on but I still can access adult material.

It is sorted now.

Client62
Legend

Take care with adjusting the Hub 5 Wi-Fi settings.
Modifying the SSIDs can render the Hub 5 Wi-Fi inoperable.