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Rennox
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New router

Virgin have replaced my hub 4 router the technician said he sent a request for my pods to connect ro my new router but they won't connect, who do I contact

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jbrennand
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Re: New router

Try the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Natalie_L
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Re: New router

Hello Rennox, 

Thank you for reaching out to us here on the Community. 

I am sorry for any delays in getting the equipment set up, we will do all we can to help. 

Have you been able to give the team a call to complete the activation of the new equipment? If not, please do call the number provided by jbrannand and they will be able to help. 

Please let us know if you have any issues. 

Thank you, 

 

 

 

Nat
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