Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

New router

Rennox
Joining in

on ‎15-03-2023 17:59

Virgin have replaced my hub 4 router the technician said he sent a request for my pods to connect ro my new router but they won't connect, who do I contact

0 Kudos
2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎15-03-2023 18:11

Try the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎17-03-2023 18:39

Hello Rennox, 

Thank you for reaching out to us here on the Community. 

I am sorry for any delays in getting the equipment set up, we will do all we can to help. 

Have you been able to give the team a call to complete the activation of the new equipment? If not, please do call the number provided by jbrannand and they will be able to help. 

Please let us know if you have any issues. 

Thank you, 

 

 

 

Nat
0 Kudos
Top