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New router

How do I order a new router mine has been playing up I’ve had it for years been on hold for nearly an hour until batteries failed on the phone and nobody is replying to messages customer service is horrendous with this company

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Alessandro Volta
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Re: New router


@Cfearns70 wrote:

How do I order a new router mine has been playing up I’ve had it for years been on hold for nearly an hour until batteries failed on the phone and nobody is replying to messages customer service is horrendous with this company


Can you describe the "playing up" please.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: New router

It will just disconnect everything and then once rebooted won’t allow everything to reconnect I was rebooting and factory resetting for over an hour last night with no joy so I left it off overnight and everything reconnected in a few minutes this morning this is the second time this week this has happened

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Message 4 of 12
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Re: New router

Sadly, you won't get any help here either.

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Alessandro Volta
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Re: New router


@Shebeepy wrote:

Sadly, you won't get any help here either.


Pardon?


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Re: New router

What is your connection like using a direct connection using a Cat 5E/6 or better cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 7 of 12
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Re: New router


@Cfearns70 wrote:

It will just disconnect everything and then once rebooted won’t allow everything to reconnect I was rebooting and factory resetting for over an hour last night with no joy so I left it off overnight and everything reconnected in a few minutes this morning this is the second time this week this has happened


What are the lights doing on the hub?


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Message 8 of 12
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Re: New router

I posted nearly six weeks ago. Nada.

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Re: New router

As yet I don’t know the next time it happened I’m going to attach my laptop and see how that works

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Message 10 of 12
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Re: New router

The lights appear fine and I can see the WiFi on all devices it’s just most won’t connect and my phone keeps connecting and disconnecting

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