Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
147 Views
Message 1 of 4
Flag for a moderator

New router?

I’m not sure if I need a new router. I am having internet connection issues on a daily basis and I’m having to turn my router off to reset it. I can hardly ever connect to 5g and when I do it becomes unstable and connection drops, then 5g isn’t discoverable again for long periods of time. The WPS button the router is stuck in (has been for a while now) and won’t depress, so I am unable to connect any new devices and when I try to search for any upgrade offers etc on my account on line it says I need to call, which isn’t very useful at the moment with covid. I have tried the live chat option and that just tells me to call as well. 

I have screenshots of my router stats from this evening and there a number of errors on the network log. Wasn’t sure if it would let me add them here

0 Kudos
Reply
Highlighted
  • 6.91K
  • 511
  • 897
Legend
138 Views
Message 2 of 4
Flag for a moderator

Re: New router?

What is your connection like with a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
0 Kudos
Reply
Highlighted
  • 6.91K
  • 511
  • 897
Legend
136 Views
Message 3 of 4
Flag for a moderator

Re: New router?

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
129 Views
Message 4 of 4
Flag for a moderator

Re: New router?

Thanks for the quick reply Mike. Didn’t think of that so I’ve not tried that yet, will try a cable connection in the morning and update on here. 

0 Kudos
Reply