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New iPhone 11pro no Wi-Fi calling

Hi,

I have had my new iPhone 11pro for a couple of weeks now. I was on EE but figured because Virgin use the EE network it should work just as well. I have very little signal in my house and my shop so have broadband in both. I thought I would be able to have Wi-Fi calling which worked fine on my old iPhone 8 but even though it is turned on does not work on my new phone.

i have tried all the troubleshooting suggestions even going so far as to completely erase and reset my new phone.

None of this has worked. 
I have not received a confirmation text from Virgin to say Wi-Fi calling should work. I ported my number from EE.

is there anything else I can try before I send it back and cancel the contract?

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Re: New iPhone 11pro no Wi-Fi calling

Hi KarensaWard, 

Thanks for your post and welcome to our community. 

Very sorry you're having an issue with WiFi calling on your iPhone 11, this ins't good. 

So we do support WiFi calling on our new SIM cards, can I ask what SIM card you have, is it one of our new purple ones? 

If so please let us know and we'll be able to advise further. 

Thanks. 

Emma_C - Forum Team
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Re: New iPhone 11pro no Wi-Fi calling

Hi I tried to post a picture of my SIM card but it says the photo is too big. I guess it could be purple? It has a dark patch next to the number and a red infinity sign on it.

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Re: New iPhone 11pro no Wi-Fi calling

Thanks. 

I'm keen to run through some diagnostics with you to see what's going on, so I'll pop you a personal message and we'll get the ball rolling. 

Emma_C - Forum Team
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Re: New iPhone 11pro no Wi-Fi calling

I have only had this phone for a couple of weeks and Wi-Fi calling has never worked. 

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Re: New iPhone 11pro no Wi-Fi calling

ISSUE RESOLVED.

A new SIM card has sorted my issue and WiFi calling works brilliantly now. 
thanks Emma c for all your help and patience.

 

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