I have had the same problems as others on this topic. My router has been with us since 2013 and we are having to reboot it once or twice a day. My wife is a teacher working from home, I'm a critical national infra-structure worker and my 13 year old daughter is at school from home. When I click on the link to upgrade the router (https://www.virginmedia.com/shop/hub-swap?buspart=uk_app_connect2_hubswap), I get a:
"Oops! Something went wrong.
Sorry, we’re unable to change your package online."
I'd very much appreciate being able to get to the bottom of this and, if required, get my router swapped.
Thanks @spgray. I've seen Virgin staff help customers via the community and arrange a Router for them. At present calls to CS are an hour or so long. Managing a wait on a message board is a bit easier to do asyncronously while working. I'll wait a few days and see what happens.