New hub 5 wifi pods not connecting

[baldywelshman]

Hello 

usual problem - judging amount of posts.

new hub 5, wifi pods won’t connect or be found.

help with ‘provisioning’ pods to new hub please? 
I have phoned tech support but no call back.

Thanks

[Client62]

Indeed many posts ... each with the exact same question ... each with the exact same answer ...

Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

[baldywelshman]

Hi and thanks for response.

i tried that number a few times over last week and its just the usual virgin line. 
and still await return of call.

R

[Client62]

You are the first to report this.

Do not expect a call back from VM. Santa Claus will appear in Oxford Street, London before a call back happens.

[Sabrina_B]

Hi @baldywelshman 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your pods. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina