on 18-02-2023 18:21
on 18-02-2023 19:01
on 18-02-2023 21:38
In fact you will be quids in (well, a quid in) as you can probably claim automatic compensation for the missed appointment of £26.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
on 18-02-2023 22:43
Am I in the wrong thread then as I thought that virgin monitored this and this was a better way to book a new appointment and they message you?
Ps on diff subject I have a Texecom alarm that has app connection with static ip - since I changed router it won’t connect via app - I have entered the ip address in port forwarding exactly as it was on the hub 3 - I did same things with video cameras and they worked - also same static - and yet the app won’t connect to the alarm like it used to! Driving me mad! Any hints or tips appreciated - thanks
on 18-02-2023 22:48
Hi Kath
not sure if I am posting in right place - but I had an appointment booked for Friday and had a text confirming this and they never turned up - disappeared off the app - never told me it was cancelled - had a day off work to sort out and wasted it so kinda annoyed as I just signed up for 1gb service and getting slow speeds - so need my router repositioned - can you message me and arrange this - thanks - Chris
on 19-02-2023 02:06
on 21-02-2023 10:51
Hi Shadow74,
Thanks for posting this question on our forums, I understand you're wanting to relocate your Hub to a new space in your home.
We can get this booked in for you, as the other users have already alluded to, this will have a small call-out fee of £25.
They will only be able to relocate your Hub, they wouldn't be able to install anything your your ethernet cable as this would be down to DIY.
I can also see that you mentioned an engineer visit that didn't materialise, I would be happy to check this for you as per our compensation scheme.
As for the connection issues that you've been experiencing, I can see that there is an area outage today which may be causing some disruption, the engineers are due to have this fixed at 4:00pm today.
I'll send over a PM now so I can get your equipment relocation booked in.
Thanks,
Megan_L