New hub 5 not connecting to app

[Bigboybutler]

I have just upgraded to 1 gig broadband to get a new router but it is not connecting to my app? Can anyone help me?

Thanks in advance 

[Client62]

Which device / mobile is involved  ?

Which app is not connecting ?

[Bigboybutler]

The virgin media connect app isn't picking up my new hub 5.

I am using my android mobile (Vivo Y70) that I have always used for this app

Thanks for the reply 

[Client62 · Accepted solution]

Take a look at the final post in this thread ...

https://community.virginmedia.com/t5/Networking-and-WiFi/Virgin-media-connect-app-not-working/td-p/5...

[Bigboybutler]

Sorry for the late reply. 

Thanks for your help, you are a superstar. All sorted now 👍 cheers. 🍻

[Robert_P]

Thanks for the update Bigboybutler and glad to hear this has now been resolved. There is support available here for the Connect App and via the app itself.

Rob