New hub 3

[Philriley67]

• New hub 3 can't connect to virgin connect 

[Client62]

The most reliable way to manage a VM Hub is at : http://192.168.0.1/
Just use the menu - it is so simple !

[Vikki_M]

Hi Philriley67

Thank you for your post and welcome to our community.

I am sorry to hear the hub 3 wont connect to the app.

How have things been since posting please?

If you are still having this issue, please let us now what error message you are seeing.

Please pop back to us when you can. 
 

[Philriley67]

Thankyou everything is good now ☺️ 

[Lee_R]

Hi @Philriley67 thanks for getting back to us.

And thanks for the update. It's fantastic news that you've managed to resolve to the connect app. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

[Philriley67]

🙂👍