Virgin Media Community

[colin71]

How can I get new hub3 red light on won’t go off thanks

[Anonymous]

Call it in as a fault 

[Client62]

Posting a picture of the Hub's red light catches the attention of the forum's VM Team

[jbrennand]

Is it really red... or just "orange"? As said - a photo will be useful

[Zach_R · Accepted solution]

Hi @colin71,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that your Hub 3 appears to be displaying a constant red light. Please try the following steps for me.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
 
Let us know how you get on.

Thanks,