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New house: Ordering a Wifi Pod

TimandBronwen
Joining in

We have just installed VM broadband (+TV and phone) in our new house. We are on a Volt package.

The hub is downstairs and the Virgin Connect app says the down load speed is 'Awesome' - somewhere around 180Mbps which is really pretty good.

Unfortunately, upstairs on the other side of the house in my office, the download speed is terrible - 867Kbps which is just not enough for my needs.

The solution should be one or more WiFi Pods but despite trying by phone, chat and on the Connect app, I just can't seem to get the order made.

There must be a way to get this done - the VM promise is excellent, but hard to get fulfilled.

1 REPLY 1

Matthew_ML
Forum Team
Forum Team

Hey TimandBronwen, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

I can see you've spoke to the team since this post, did they manage to get this resolved for you? 

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks 

Matt - Forum Team


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