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New customer unable to access account

rachelhasson2
Settling in

Hi, I am meant to be receiving a broadband delivery today but I have not received a welcome email to confirm that the delivery is happening. I rang customer services and they said they cannot check as I do not have an account number. I placed the order on the 24th of August and got an email confirming my order but have received nothing since.

Please help? 

2 REPLIES 2

Client62
Legend

Try the Pre-installation and delivery team on 0800 052 1734, they may be able to work from a name +  address.

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, rachelhasson2.
Thank you for reaching out and for your post here, although we're sorry to hear you're having trouble with your new hub delivery and finding your order.

We'd love to help, however Client62 beat us to it and offered the right advice.

Could you please let us know how things went since your last post and if you still need help with your hub delivery or anything else?
Let us know and we'll be here to assist you in the best way we can.

Adri
Forum Team

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