Virgin Media Community

[Julesb64]

So my internet has been up and down since the beginning of December!! Several engineers attended, changed router etc etc I’ve said from day one, it’s a problem at the box in the street down the road. An engineer finally came around the 6th February and said there was a blockage in the road, which needed to be dug up. He removed the old cable. So for nearly a month, complete loss of internet, tv and phone - how on earth do they think this is acceptable???? They’re either applying for a permit, got the wrong permit and appointments keep getting cancelled 😡 I am at my wits end!!! Still no date for the work to be carried out!!!

[jbrennand]

When its over 30-days with no connectivity - you are free to leave with no charge.

What have you done for the last month?

What are your alternative supply options?

[Julesb64]

When it works it’s brilliant- just want them to fix it! No one seems to know what they are doing!

Just keep hot spotting from mobiles but going through so much data 

[Akua_A]

Hi @Julesb64

Welcome back to our community forums and sorry to hear you are having issues with a blockage as well as a total loss of service. We can understand the frustration caused and we want to do our best to help. I can see you very recently contacted our team regarding this issue. Do you need any further help? Is there anything we can help with?

Thanks,

[Julesb64]

It’s just so frustrating!! No one knows when they can do a cable pull through and now being told they have to come out and re inspect the site - 4 technicians have already been and the markings in the road have been there since 6th February 😖

[Julesb64]

Is anyone able to check the progress of this please???? I am slowly losing my mind, this is the 6th week with completely NO internet / tv. Surely it can not take this long to obtain permit or whatever else is needed??? 

[Martin_N]

We're very sorry for any frustration with the delay in getting the re-pull complete. 

I am happy to take a look to see if there are any updates. 

I will private message you now to confirm details. 

^Martin

[Julesb64]

So, we waited and waited! Finally contacted the man in charge of contractors, outsourcing etc sent him an email Tuesday around 9pm, Wednesday morning he phoned and asked to attend our address. He was here for about an hour. Arranged for engineers to attend today. It was the same engineer who came in December! Couldn’t believe it still hadn’t been sorted. They tried a cable re-pull which unfortunately failed due to a blockage. They linked us to the next door neighbours (who don’t have VM) and we have internet!!!! It’s been completely down since 6th February- no internet or tv whatsoever- it’s been a nightmare! Currently catching up on my soaps 🤣

Thank you Mr Smith for listening and finally sorting us out!