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New cable installation

paulguk1
On our wavelength

I am about to have my stairs redecorated and afterwards I would like to arrange for an engineer to come and install a new cable from the box in my hall up to the router located upstairs. This is because the existing cable is looking tatty and is covered in paint from the previous redecoration. Is this possible and how much will it cost.

3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

It’s £25 for a non fault call out.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

paulguk1
On our wavelength

Thanks. That’s worth paying then as the cable itself is probably nearly that much.

Hi @paulguk1 👋 Thank you for your post 😀

I can see my colleague is dealing with your request and has sent you a private message. 

Please respond to that at your earliest convenience.

Regards,
Daniel