Virgin Media
My Virgin Media
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Hello,
we recently joined Virgin Media for our internet after getting a fantastic deal in the Black Firday sales - £35.99 for 18 months with Volt Giga1 Fibre and the Hub 5. However, we don't seem to be getting anywhere near our speeds as seen below:
What gives here? My PC is hard wired up via the supplied ethernet cable into the port designated for the gigabit speed, but speed tests and actual download speeds aren't getting anywhere near.
Little frustrating, given the advertised speeds vs. what we're actually getting. I've tried rebooting the hub twice after running tests and it suggesting a reboot, but to no avail.
I get it can take time for the line to settle, but 36.1Mbps on a gigabit fibre connection is a bit questionable to say the least.
A diagnostics check from the hub settings gives me this:
Only devices hardwired via ethernet is my PC and our Smart TV.
As for downstream, I assume the following info is what you are refering to - it has two of each for downstream so I've given you both since not exactly sure what you're after, nor the difference between the two values of the same name.
Primary Downstream Service Flow:
Our package is definitely for the 1GB fibre as per our contract, I shall try a pinhole reset now and see if anything changes.
Pin hole reset performed, definitely improved but I feel we're still way out from the speed I should be recieving here.
258mbps is around 32.25MB/s, gigabit should theoretically reach around 125MB/s, but obviously here, we're not.
Testing a download from from Rockstar Games Launcher (Grand Theft Auto V, that game weighs in at 106.54GB), I seem to be capping out download speed for that at 50ish MB/s, then throttling down to KB/s, yes, KB/s, stopping and then starting again.
So my network isn't getting the full speeds, nowhere near it. I understand CDN servers can limit their load etc, but seeing 50MB/s on a gigabit connection, for it to then drop down to KB/s, stop for a moment or two then continue on again, isn't very good.
Interesting because I've got a 1Gbps NIC in my desktop and as we've seen aren't getting close to that at all.
Are you using the ethernet cable that came supplied with your Hub 5? That's the ethernet cable I'm using plugged into the 2.5Gbps port.
I'm wondering then, would it be worth trying a speed test on my phone via the WiFi and see what that returns, since my PC is aging.
Then again, I'd of thought even an i5 4460, 8GB 1333MHz DDR3 RAM and Gigabyte GA-Z87-D3HP motherboard would still be able to handle the speed sufficiently.
Just struggling to diagnose where the issue might lie: be it a hardware issue on my side, or an issue on Virgin's behalf.
