That looks like you are on the 500 package and not the 1GB.
Can you reset the Hub as below... and see if it goes up to 1GB - if not...
To check - log into the Hub settings and navigate to the Configuration Setting page. In the downstream section, what number is in the box labelled "Max Data Transfer Rate".
If you are on 1GB it will start 1nnnnn... its in bytes not Mbps !
You will need to contact VM to find out why
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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.
See if that sorts it.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.