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DeathlySin
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New Volt Giga1 & Hub 5 not getting expected speeds?

Hello,
we recently joined Virgin Media for our internet after getting a fantastic deal in the Black Firday sales - £35.99 for 18 months with Volt Giga1 Fibre and the Hub 5. However, we don't seem to be getting anywhere near our speeds as seen below:

firefox_da2XcSDVg0.png

What gives here? My PC is hard wired up via the supplied ethernet cable into the port designated for the gigabit speed, but speed tests and actual download speeds aren't getting anywhere near.

Little frustrating, given the advertised speeds vs. what we're actually getting. I've tried rebooting the hub twice after running tests and it suggesting a reboot, but to no avail.
I get it can take time for the line to settle, but 36.1Mbps on a gigabit fibre connection is a bit questionable to say the least.

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jbrennand
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Re: New Volt Giga1 & Hub 5 not getting expected speeds?

That looks like you are on the 500 package and not the 1GB.

Can you reset the Hub as below... and see if it goes up to 1GB - if not...

To check - log into the Hub settings and navigate to the Configuration Setting page. In the downstream section, what number is in the box labelled "Max Data Transfer Rate".

If you are on 1GB it will start 1nnnnn... its in bytes not Mbps !

You will need to contact VM to find out why
____________________________________

Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.

See if that sorts it.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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DeathlySin
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Re: New Volt Giga1 & Hub 5 not getting expected speeds?

A diagnostics check from the hub settings gives me this:
FWWiVYckGn.jpg

Only devices hardwired via ethernet is my PC and our Smart TV.

As for downstream, I assume the following info is what you are refering to - it has two of each for downstream so I've given you both since not exactly sure what you're after, nor the difference between the two values of the same name.

Primary Downstream Service Flow:

Max Traffic Rate: 1200000450 bps
Max Traffic Burst: 42600bytes
Min Traffic Rate: 0 bps
Max Traffic Rate: 128000 bps
Max Traffic Burst:4000bytes
Min Traffic Rate: 0 bps

 

Our package is definitely for the 1GB fibre as per our contract, I shall try a pinhole reset now and see if anything changes.

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DeathlySin
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Re: New Volt Giga1 & Hub 5 not getting expected speeds?

firefox_QQOaW32poe.png

Pin hole reset performed, definitely improved but I feel we're still way out from the speed I should be recieving here.

258mbps is around 32.25MB/s, gigabit should theoretically reach around 125MB/s, but obviously here, we're not.
Testing a download from from Rockstar Games Launcher (Grand Theft Auto V, that game weighs in at 106.54GB), I seem to be capping out download speed for that at 50ish MB/s, then throttling down to KB/s, yes, KB/s, stopping and then starting again.

So my network isn't getting the full speeds, nowhere near it. I understand CDN servers can limit their load etc, but seeing 50MB/s on a gigabit connection, for it to then drop down to KB/s, stop for a moment or two then continue on again, isn't very good.

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legacy1
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Message 5 of 14
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Re: New Volt Giga1 & Hub 5 not getting expected speeds?

what you get here

Speedtest by Ookla - The Global Broadband Speed Test

see what your download latency is 

Try downloading Crossout game as that is a P2P +http/s downloader

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jhuk
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Message 6 of 14
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Re: New Volt Giga1 & Hub 5 not getting expected speeds?

FYI, this is not ADSL so it works or doesn't work from the word go (yes other aspects can affect the speed), there is no Sync aka "Settling In" period so do not let anyone try and palm you of by saying so.

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DeathlySin
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Message 7 of 14
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Re: New Volt Giga1 & Hub 5 not getting expected speeds?

Speedtest.net gives me a download of 353.54Mbps with a download latency of 26ms.
Crossout downloads with the same exact issues, regardless of P2P or +http/s downloader, caps out at 32.5MB/s and consistently drops speed to lower.
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jhuk
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Message 8 of 14
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Re: New Volt Giga1 & Hub 5 not getting expected speeds?

Should be able to get about 920-940Mb/s on a 1Gb/s NIC, on P2P I can get over just 114MB/s.

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DeathlySin
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Message 9 of 14
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Re: New Volt Giga1 & Hub 5 not getting expected speeds?

explorer_fxs9oQE33K.png

Interesting because I've got a 1Gbps NIC in my desktop and as we've seen aren't getting close to that at all.
Are you using the ethernet cable that came supplied with your Hub 5? That's the ethernet cable I'm using plugged into the 2.5Gbps port. 

I'm wondering then, would it be worth trying a speed test on my phone via the WiFi and see what that returns, since my PC is aging.
Then again, I'd of thought even an i5 4460, 8GB 1333MHz DDR3 RAM and Gigabyte GA-Z87-D3HP motherboard would still be able to handle the speed sufficiently.

Just struggling to diagnose where the issue might lie: be it a hardware issue on my side, or an issue on Virgin's behalf.

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jbrennand
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Message 10 of 14
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Re: New Volt Giga1 & Hub 5 not getting expected speeds?

1145 Mbps is full speed being supplied to the Hub.

Test it like this
_________________

As you expect >100Mbps then Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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