New VM Member, Broadband wifi signals very weak?

[mistikempire]

Hi all

We officially had our M250 264MbpsVM broadband package installed today, after ending our contract with talktalk.

The router (hub 3) was placed exactly where the previous talktalk router was.

Location: 1st floor office room.

Issue: the signal is very weak on the ground floor where the living room is, TV, laptop etc struggle to pick up great signal.

Never had this issue before, I was wondering if it is because it's the 1st day and need needs time? What could I do?

[g0akc]

The contracted speed applies to wired, not wireless connections.

 You are likely seeing worse wifi performance due to the VM hub being inferior to your previous router in terms of wifi - it will have a different chipset (circuits) and antennas so even though you have it in the same place it won’t reach so far.

It can be complex and depend on your exact environment, devices etc.

You could look at the wifi max option from VM (maybe best to get an O2 SIM to qualify through Volt than pay £8/month) to get pods around the house.

or get your own mesh system.

[Natalie_L]

Hi Mistikempire, 

Thank you for updating the thread. 

We are very sorry to hear you are still experiencing issues with the WiFi service. 

We have these tips available to help with broadband issues:

•General broadband help

•Service status page 

•Wi-Fi hints and tips 

•Wi-Fi troubleshooting 

•Slow speeds 

•Speed test 

You do also have the option to opt in for our WiFi Max service which comes with our WiFi Pod's. More information on this can be found here. 

Please let us know if you have any questions. 

Thanks, 

[mistikempire]

Yesterday our internet cut out completely, we have had nothing but trouble within to this week of it being installed.

No, I do not want to pay an extra £8 a month.

Talktalk yes was on 65mbps but at least was solid and RELIABLE.

Tried calling Virgin but there lines are down thus it being the weekend.

Honestly thinking to just cancel as their is barely any internet in our home atm.

[jpeg1]

You have 14 days to cancel, otherwise you are locked in to pay for 18 months 

[Cardiffman282]

As above. Use your Ubiquity kit or make use of the cooling off period. 

[mistikempire]

Sadly i do not have any of my Ubiquity kit left as it was all sold.

Virgin is now stating that my hub 3.0 is apparently faulty and sending me a replacement.

Is their any boosters you recommend which works well with VM, instead of paying their £8pm for their boosters

[Cardiffman282]

Anything by Asus, Netgear, or TP-Link eg see these

[mistikempire]

DISGRACEFUL SERVICE!

I have rang Virgin 3x time today, each with ATLEAST 35 minute wait time.

I Spoke to someone whom informed me that their is an issue with my hub, after she conducted a test and said she would need to send a replacement.

Told me to hold...i was put on hold and waited 15 minutes, where she then cut the line off!

I rang back, spoke and had explain again! the whole situation, this time the person is telling me that her collegue did not log the call and she will have to check.....puts me on hold......AGAINNNNNN Cuts off after waiting 15 min.

I am on the phone waiting as we speak.

This has got to be the WORST experience i have ever had, wasting over 2 hours on phone calls to them with nothing being resolved.

[John_GS]

Hi @mistikempire 

Thanks for posting and welcome back to the community.

I was sorry to hear of any bad experience when contacting the team and also for any broadband issues.

I can see we've booked a technician visit for you, please do let us know how that goes and also sent the feedback off regarding that experience.

Do let us know how the visit goes.

Best wishes.