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samatki
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New User: Hub 3 Atrocious wifi range, and ethernet connection keeps on dropping out!

I'm still within my 14 day sign up period, so I'm going to cancel, but what the hell virgin? First you send me a hub3 without a power cable, and then when you send a power cable after I complained, it turns out what you sent me is just terrible.

The hub 3 wifi is just awful, wifi speed drops from 100mbit/s to about 20mbit/s just from going up a single flight of stairs!

As an alternative I tried using an ethernet connection, but it keeps on dropping out every 5 minutes! I need the internet for work, and this is entirely unacceptable. I get a far more stable connection through my phone's tethering!

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tehwolf
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Re: New User: Hub 3 Atrocious wifi range, and ethernet connection keeps on dropping out!

To save the hassle of spending hours on the phone, you can cancel your contract in writing and address it to 

Virgin Media Sales Operation Support,

Diamond Plaza,

Daleside Road,

Nottingham,

Nottinghamshire,

NG2 3GG

 

send it recorded delivery.

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gary_dexter
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Alessandro Volta
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Re: New User: Hub 3 Atrocious wifi range, and ethernet connection keeps on dropping out!


@samatki wrote:

I'm still within my 14 day sign up period, so I'm going to cancel, but what the hell virgin? First you send me a hub3 without a power cable, and then when you send a power cable after I complained, it turns out what you sent me is just terrible.

The hub 3 wifi is just awful, wifi speed drops from 100mbit/s to about 20mbit/s just from going up a single flight of stairs!

As an alternative I tried using an ethernet connection, but it keeps on dropping out every 5 minutes! I need the internet for work, and this is entirely unacceptable. I get a far more stable connection through my phone's tethering!


If you’re using it for work you’ll need a business account 


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