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Message 31 of 40
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Re: New Router

Sorry, done it properly this time. I logged into Think Broadband and managed to get the last 24 hours. 

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Message 32 of 40
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Re: New Router

Your >> BQM << isn't brilliant but isn't really bad.

Did you reboot as suggested in Post 24 ?


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Message 33 of 40
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Re: New Router

Hi sorry for the delay. I've done a full reset as you described. Downstream info below after reboot.  

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000-2.537256 qam25
22030000000.537256 qam9
32110000000.237256 qam10
4219000000-0.237256 qam11
5227000000-0.537256 qam12
6235000000-0.737256 qam13
7243000000-137256 qam14
8251000000-1.237256 qam15
9259000000-1.237256 qam16
10267000000-1.537256 qam17
11275000000-1.737256 qam18
12283000000-1.737256 qam19
13291000000-236256 qam20
14299000000-237256 qam21
15307000000-2.237256 qam22
16315000000-2.237256 qam23
17323000000-2.237256 qam24
18371000000-3.937256 qam26
19379000000-4.237256 qam27
20387000000-4.537256 qam28
21395000000-4.237256 qam29
22403000000-4.537256 qam30
23411000000-4.537256 qam31
24419000000-4.737256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.3130
2Locked37.360
3Locked37.690
4Locked37.650
5Locked37.370
6Locked37.3120
7Locked37.620
8Locked37.610
9Locked37.360
10Locked37.660
11Locked37.670
12Locked37.660
13Locked36.6160
14Locked37.380
15Locked37.380
16Locked37.3160
17Locked37.3110
18Locked37.370
19Locked37.3130
20Locked37.3120
21Locked37.6100
22Locked37.660
23Locked37.620
24Locked37.320
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Message 34 of 40
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Re: New Router

Also ran a diagnostic check, and this was the result:

100%

 

 
Your home network has a few problems.

Checking Broadband Service (has a green tick)

Checking Telephone Service (has a red triangle, but the phone works fine)

Checking Ethernet Connections (has a green tick)

 Checking WiFi Connections (has a red triangle)
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Alessandro Volta
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Message 35 of 40
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Re: New Router

The differential between the lowest and the highest is still too great.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


@RIggsy68 wrote:

Hi sorry for the delay. I've done a full reset as you described. Downstream info below after reboot.  

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000-2.537256 qam25
22030000000.537256 qam9
32110000000.237256 qam10
4219000000-0.237256 qam11
5227000000-0.537256 qam12
6235000000-0.737256 qam13
7243000000-137256 qam14
8251000000-1.237256 qam15
9259000000-1.237256 qam16
10267000000-1.537256 qam17
11275000000-1.737256 qam18
12283000000-1.737256 qam19
13291000000-236256 qam20
14299000000-237256 qam21
15307000000-2.237256 qam22
16315000000-2.237256 qam23
17323000000-2.237256 qam24
18371000000-3.937256 qam26
19379000000-4.237256 qam27
20387000000-4.537256 qam28
21395000000-4.237256 qam29
22403000000-4.537256 qam30
23411000000-4.537256 qam31
24419000000-4.737256 qam32

*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Message 36 of 40
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Re: New Router

Thank you . I will wait for the message that an Engineer is coming. 

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Message 37 of 40
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Re: New Router


@RIggsy68 wrote:

Thank you . I will wait for the message that an Engineer is coming. 


Errr... Riggsy68 - I dont think Gary possesses the power to send an engineer to you.  That's something you will have to contact VM to do yourself.

 

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 38 of 40
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Re: New Router

"You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along."

That's what happened last time, VM Forum staff appeared on the thread saying they had arranged an Engineer. Are you saying this won't happen this time then? 

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Message 39 of 40
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Re: New Router


@RIggsy68 wrote:

"You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along."

That's what happened last time, VM Forum staff appeared on the thread saying they had arranged an Engineer. Are you saying this won't happen this time then? 


They will - usually within their 5-10 day response timeframe


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Message 40 of 40
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Re: New Router


@gary_dexter wrote:

@RIggsy68 wrote:

"You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along."


They will - usually within their 5-10 day response timeframe


I take it you didn't call at 08.00 then.  So you will just need to wait here then


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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