Virgin Media Community

[RIggsy68]

Sorry, done it properly this time. I logged into Think Broadband and managed to get the last 24 hours. 

[MikeRobbo]

Your >> BQM << isn't brilliant but isn't really bad.

Did you reboot as suggested in Post 24 ?

[RIggsy68]

Hi sorry for the delay. I've done a full reset as you described. Downstream info below after reboot.  

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-2.5	37	256 qam	25
2	203000000	0.5	37	256 qam	9
3	211000000	0.2	37	256 qam	10
4	219000000	-0.2	37	256 qam	11
5	227000000	-0.5	37	256 qam	12
6	235000000	-0.7	37	256 qam	13
7	243000000	-1	37	256 qam	14
8	251000000	-1.2	37	256 qam	15
9	259000000	-1.2	37	256 qam	16
10	267000000	-1.5	37	256 qam	17
11	275000000	-1.7	37	256 qam	18
12	283000000	-1.7	37	256 qam	19
13	291000000	-2	36	256 qam	20
14	299000000	-2	37	256 qam	21
15	307000000	-2.2	37	256 qam	22
16	315000000	-2.2	37	256 qam	23
17	323000000	-2.2	37	256 qam	24
18	371000000	-3.9	37	256 qam	26
19	379000000	-4.2	37	256 qam	27
20	387000000	-4.5	37	256 qam	28
21	395000000	-4.2	37	256 qam	29
22	403000000	-4.5	37	256 qam	30
23	411000000	-4.5	37	256 qam	31
24	419000000	-4.7	37	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	13	0
2	Locked	37.3	6	0
3	Locked	37.6	9	0
4	Locked	37.6	5	0
5	Locked	37.3	7	0
6	Locked	37.3	12	0
7	Locked	37.6	2	0
8	Locked	37.6	1	0
9	Locked	37.3	6	0
10	Locked	37.6	6	0
11	Locked	37.6	7	0
12	Locked	37.6	6	0
13	Locked	36.6	16	0
14	Locked	37.3	8	0
15	Locked	37.3	8	0
16	Locked	37.3	16	0
17	Locked	37.3	11	0
18	Locked	37.3	7	0
19	Locked	37.3	13	0
20	Locked	37.3	12	0
21	Locked	37.6	10	0
22	Locked	37.6	6	0
23	Locked	37.6	2	0
24	Locked	37.3	2	0

[RIggsy68]

Also ran a diagnostic check, and this was the result:

100%

Your home network has a few problems.

Checking Broadband Service (has a green tick)

Checking Telephone Service (has a red triangle, but the phone works fine)

Checking Ethernet Connections (has a green tick)

 Checking WiFi Connections (has a red triangle)

[MikeRobbo]

The differential between the lowest and the highest is still too great.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

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@RIggsy68 wrote:

Hi sorry for the delay. I've done a full reset as you described. Downstream info below after reboot.  

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-2.5	37	256 qam	25
2	203000000	0.5	37	256 qam	9
3	211000000	0.2	37	256 qam	10
4	219000000	-0.2	37	256 qam	11
5	227000000	-0.5	37	256 qam	12
6	235000000	-0.7	37	256 qam	13
7	243000000	-1	37	256 qam	14
8	251000000	-1.2	37	256 qam	15
9	259000000	-1.2	37	256 qam	16
10	267000000	-1.5	37	256 qam	17
11	275000000	-1.7	37	256 qam	18
12	283000000	-1.7	37	256 qam	19
13	291000000	-2	36	256 qam	20
14	299000000	-2	37	256 qam	21
15	307000000	-2.2	37	256 qam	22
16	315000000	-2.2	37	256 qam	23
17	323000000	-2.2	37	256 qam	24
18	371000000	-3.9	37	256 qam	26
19	379000000	-4.2	37	256 qam	27
20	387000000	-4.5	37	256 qam	28
21	395000000	-4.2	37	256 qam	29
22	403000000	-4.5	37	256 qam	30
23	411000000	-4.5	37	256 qam	31
24	419000000	-4.7	37	256 qam	32

[RIggsy68]

Thank you . I will wait for the message that an Engineer is coming. 

[jbrennand]

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@RIggsy68 wrote:

Thank you . I will wait for the message that an Engineer is coming. 

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Errr... Riggsy68 - I dont think Gary possesses the power to send an engineer to you.  That's something you will have to contact VM to do yourself.

[RIggsy68]

"You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along."

That's what happened last time, VM Forum staff appeared on the thread saying they had arranged an Engineer. Are you saying this won't happen this time then? 

[gary_dexter]

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@RIggsy68 wrote:

"You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along."

That's what happened last time, VM Forum staff appeared on the thread saying they had arranged an Engineer. Are you saying this won't happen this time then? 

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They will - usually within their 5-10 day response timeframe

[jbrennand]

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@gary_dexter wrote:

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@RIggsy68 wrote:

"You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along."

---

They will - usually within their 5-10 day response timeframe

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I take it you didn't call at 08.00 then.  So you will just need to wait here then