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Alessandro Volta
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Message 21 of 40
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Re: New Router


@RIggsy68 wrote:

Hi Chris. So the problems seem to be streaming. My computer will not play Youtube 4k videos very well (keep stopping and buffering), Youtube 4k videos through Tivo Box are jerky. Same if watching direct through Smart TV. I have a Bluetooth speaker in my kitchen connected to Alexa, listening to the radio is hit and miss as it stops and starts regularly. Last night we used a website called iFollow to watch a live football match which wasn't on Sky TV. It was a very poor picture and kept buffering. The speedtest results still vary wildly, sometimes 160 - 180, but most of the time between 40 - 60mbps. Turning the Router on and off makes no difference. All this after new Router and Boosters.

Any ideas?


Does it work better on a wired connection?


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Message 22 of 40
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Re: New Router

My computer is wired directly to the Router. It struggles with HD videos let alone 4K. It's a fairly new computer with 8GB, but it's the fact that all other wireless devices struggle as well.

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Alessandro Volta
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Message 23 of 40
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Re: New Router

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Alessandro Volta
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Message 24 of 40
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Re: New Router

Your Downstream Power Levels individually are all within spec but, the differential between the lowest at -4.9dBmV and the highest at +0.2dBmv is too great.

You could try a reboot using this exact method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then check the Downstream Power Levels again.

 

If that didn't work you will need an engineer to put things right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-2.937256 qam25
22030000000.237256 qam9
3211000000-0.237256 qam10
4219000000-0.537256 qam11
5227000000-137256 qam12
6235000000-1.237256 qam13
7243000000-1.537256 qam14
8251000000-1.737256 qam15
9259000000-1.537256 qam16
10267000000-1.737256 qam17
11275000000-237256 qam18
12283000000-237256 qam19
13291000000-2.236256 qam20
14299000000-2.237256 qam21
15307000000-2.537256 qam22
16315000000-2.537256 qam23
17323000000-2.737256 qam24
18371000000-4.237256 qam26
19379000000-4.537256 qam27
20387000000-4.537256 qam28
21395000000-4.537256 qam29
22403000000-4.737256 qam30
23411000000-4.937256 qam31
24419000000-4.937256 qam32

 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Alessandro Volta
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Message 25 of 40
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Re: New Router

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Message 26 of 40
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Re: New Router

Just tried and got 26mbps. Tried earlier and got 75mbps.

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Message 27 of 40
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Re: New Router

I did that back in August and the results were very poor (red lines all over the graph). An Engineer was sent out who tested the cabinet at the end of our street and confirmed there was a problem. He did some rerouting and now it doesn't drop, but nothing in the house seems to work faultlessly, and the speeds are all over the shop. 

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Message 28 of 40
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Re: New Router

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Alessandro Volta
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Message 29 of 40
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Re: New Router


@RIggsy68 wrote:

file:///C:/Users/richard/Pictures/My%20Profile%20_%20thinkbroadband.html 


That is a local link to your PC HDD.

Follow the instructions in Post 25.


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Message 30 of 40
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Re: New Router

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bd8674439b4ce032cdf4977a5e72de7deaaa416c-25-11-2020

 

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