Virgin Media Community

[RIggsy68]

Hi. I will do tomorrow. 

[Chris_W1]

No worries, have a good day. Chris 

[RIggsy68]

Hello Chris. The speeds we are getting are so erratic, it doesn't make sense. For example on Friday we were struggling to get over 40mbps on my Wired computer, but on my phone I was getting almost 200mbps. Today however, I just got 170 on my computer and just 48 on my phone. Usually however we get around 60mbps on the wired computer. I will show the upstream / downstream charts shortly. 

[RIggsy68]

Network Log

Time Priority Description

09/11/2020 01:47:37	notice	SW download Successful - Via NMS
09/11/2020 01:45:43	notice	SW Download INIT - Via NMS
08/11/2020 02:02:37	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 11:51:43	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 09:39:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 09:36:55	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 09:34:18	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 09:34:14	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 09:34:14	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 09:34:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 09:34:13	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 09:34:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 17:16:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 12:11:57	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 12:11:47	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 12:09:47	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 10:35:37	notice	SW download Successful - Via Config file
30/10/2020 10:33:41	notice	SW Download INIT - Via Config file
01/01/1970 00:02:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 22:44:57	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

  Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	46.5	5120	64 qam	1
2	39400000	44.5	5120	64 qam	4
3	53700000	45.8	5120	64 qam	2
4	46200000	45	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-2.9	37	256 qam	25
2	203000000	0.2	37	256 qam	9
3	211000000	-0.2	37	256 qam	10
4	219000000	-0.5	37	256 qam	11
5	227000000	-1	37	256 qam	12
6	235000000	-1.2	37	256 qam	13
7	243000000	-1.5	37	256 qam	14
8	251000000	-1.7	37	256 qam	15
9	259000000	-1.5	37	256 qam	16
10	267000000	-1.7	37	256 qam	17
11	275000000	-2	37	256 qam	18
12	283000000	-2	37	256 qam	19
13	291000000	-2.2	36	256 qam	20
14	299000000	-2.2	37	256 qam	21
15	307000000	-2.5	37	256 qam	22
16	315000000	-2.5	37	256 qam	23
17	323000000	-2.7	37	256 qam	24
18	371000000	-4.2	37	256 qam	26
19	379000000	-4.5	37	256 qam	27
20	387000000	-4.5	37	256 qam	28
21	395000000	-4.5	37	256 qam	29
22	403000000	-4.7	37	256 qam	30
23	411000000	-4.9	37	256 qam	31
24	419000000	-4.9	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	40	0
2	Locked	37.6	15	0
3	Locked	37.6	11	0
4	Locked	37.3	9	0
5	Locked	37.3	22	0
6	Locked	37.3	18	0
7	Locked	37.3	19	0
8	Locked	37.3	27	0
9	Locked	37.3	26	0
10	Locked	37.3	24	0
11	Locked	37.3	31	0
12	Locked	37.3	49	0
13	Locked	36.6	25	0
14	Locked	37.3	31	0
15	Locked	37.6	30	0
16	Locked	37.3	31	0
17	Locked	37.3	38	0
18	Locked	37.6	66	0
19	Locked	37.3	76	0
20	Locked	37.3	105	0
21	Locked	37.6	71	0
22	Locked	37.3	61	0
23	Locked	37.3	79	0
24	Locked	37.6	60	0

[Chris_W1]

Can you do a pin hole reset and let us know if anything improves? ^Chris 

[RIggsy68]

Just did a full reset, and tried speed test on wired computer. First result 18.89mbps. Second result 138.00mbps, then third result 24.09mbps. Like I said, it's all over the place.

[Chris_W1]

We have looked at the connection and everything is showing as green and is not detecting any issues, can you monitor the connection and keep note of when the connection drops, Can you also disconnect all devices by one and see if anything changes? ^Chris 

[RIggsy68]

OK will do.

[Chris_W1]

No worries, let us know how it goes and have a good day. Chris 

[RIggsy68]

Hi Chris. So the problems seem to be streaming. My computer will not play Youtube 4k videos very well (keep stopping and buffering), Youtube 4k videos through Tivo Box are jerky. Same if watching direct through Smart TV. I have a Bluetooth speaker in my kitchen connected to Alexa, listening to the radio is hit and miss as it stops and starts regularly. Last night we used a website called iFollow to watch a live football match which wasn't on Sky TV. It was a very poor picture and kept buffering. The speedtest results still vary wildly, sometimes 160 - 180, but most of the time between 40 - 60mbps. Turning the Router on and off makes no difference. All this after new Router and Boosters.

Any ideas?