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New Router - Stopped working

Hi, I’m a virgin media broadband customer, I’ve been with you for 4+ years with the same router. Woke up yesterday morning and the router is completely DEAD. I’ve checked multiple adaptors and it seems the router is broke! 

I understand the current COVID situation but I was on the phone to call centre for 3 hours yesterday which ended up getting hang up on. 

Only people replying was for upgrades and cancellations! Can somebody help me out here? 


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Alessandro Volta
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Re: New Router - Stopped working

Forum rep response times here is 5-7 days.

You can call or use the SMS service in the meantime. 

If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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