Around 2 months ago received the Hub4 to replace our old Hub2. I installed it as described in the manual and set it up in modem only mode with an Asus router (which I had previously). Since then, I have had numerous issues with the internet connection going down (wired and wireless) which means I have to reboot.
I did have an attenuator connected to the old router which I didn't think I would need for the new one but now I think I made a mistake.....I've tried calling into Virgin Media but it just ran an automated test then sent me a text message; so I cant speak to anyone. This is making working from home very challenging and I could so with getting it fixed.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Check all the cabling is seated correctly and secure as well
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi