Virgin Media Community

[suzannejb16]

My WIFI drops at least 4-5 times a day and we have to unplug/plug the router.  It is not anything to do with the pandemic and usage as it was doing it before the pandemic hit.  We need a new hub.  How do I get a new one?  It is impossible to contact Virgin media to get help/support.

[apcyberax]

does the wired connection also drop

[suzannejb16]

The wire does not tend to drop

[legacy1]

Get yourself a better wireless router with 1Gb ports and use the hub in modem mode.

[-tony-]

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@suzannejb16 wrote:

The wire does not tend to drop

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a confusing statement - does it drop or not - if wired is fine then the problem is not VM's input - you would need to look at the wifi which again is not something VM will do - you pay for a connection to the hub the wifi is an add on

getting a new hub will not solve the problem - getting better wifi equipment will