Hi
I will try make this as brief as possible, so apologies if you find my messages repeating itself. I used to have the Hub three and was asked by VM if I wanted the new hub 5. It was supposed to be the best thing in the world. Well.....
We have installed the Hub, and we have connected most of our electronics to the Wi-Fi connection. The problem I know have is my Apple iMac intermittently disconnects and then says there is no IP address, following on from that it then says the password is incorrect. I have found a way to resolve this, and that is simply by turning the hob on and off. The next of my issues is my printer which is a HP DeskJet 3050a used to work on the old Wi-Fi hub 3. For some reason my printer will no longer find the Internet connection, I’ve changed over the frequencies and that still has not worked, I’ve been onto the gadget team who have told me I need to pay £50 over a period of six months in order for them to assist me to get my printer to work correctly with the new hub, The other problem I have is my daughters speaker no longer works either, as it for some reason cannot find the Internet to. I have tried to bypass these and use my mobile as a go-between, it works momentarily and then instantly disconnects from the Internet.
I am now at my wits end, as I’ve been on the phone most of the day, I have been reset, had new Pynsent, had basically everything done to which they are suggesting and the following response was for me to pay the £20 today so they could help me. To be quite honest I believe that they were going to have quite a few issues with older appliances trying to connect to the new hub 5.
In terms of my printer, there is no way I can connect it hardwired to the Hub as I have not got to be additional lead so I have to rely on the WPS button, unfortunately as I have said that will not connect to my printer so I have no idea what to do in regards to that. I’ve also downloaded the HP app and that also doesn’t work.
In regards to the speaker, I am simply at a loss it is now just an ornament.
Is there anyone that can help with this issue? Thank you very much in advance I do appreciate any support.