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baileyce6051
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New Hub 3.0 - Wifi 'access denied'

Hi,

We've just bought a new Virgin Broadband package - we're new customers (switching from Vodafone and before that TalkTalk), ordered the Hub 3.0 with the quick start kit, but when I plugged in the hub yesterday evening to set up. The status came up as 'access denied'.

Attached photo of the socket we usually use for Wifi - is this an issue because it's a BT Broadband socket and not a Virgin one?

Also attached photo of the TV cable, the hub didn't come with a splitter for broadband & TV, and the cable runs from outside the house.

Any help or suggestions much appreciated! I haven't been able to get through to Virgin to speak to support today. 

 

Thanks!

IMG_1616.jpgIMG_1617.jpg

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