Today I got a replacement hub as my internet stopped working 2 days ago, I literally spent the whole waiting for the router to arrive and when I changed it it doesn't work. I am working from home and can't really keep buying 4g top ups for my GSM. It makes it impossible. I tried calling but couldn't find anyone to talk to I was literally on a call for 1 hour 20 mins ..
I start work again on Monday I hope to resolve it before that. I tried going on 192.168.0.1 and over there it said internet access denied and in network systems it's locked. I have no clue how to proceed or whom to call regarding this.
They keep saying due to covid there are less people working, but the ones who are working from home for them internet is really important.
Make sure when calling that this is done as early as possible and that you leave at least 20 Mins for them to answer as they usually take that amount of time the quickest way though to them is usually to use the app first and send a message tonight then tomorrow you can call and they will tell you that you have a higher priority place on the calling system as i do that.
Have you tried a pinhole reset and checked connections with the coax cable and if you have a signal booster that has been fitted is it switched on and fully connected correctly i would also suggest checking the cabinet that serves you as my cable was cut and left out which is how i found out about my issue.