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leeds85
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Never able to connect to hotspots

Hi,

I'm sure there's a straightforward answer to this but I'm unable to find one that works.

I'm able to login into the virgin site, the virgin media connect app fine, but the virgin media sidd never connects when I'm out.  Uninstalling the app and putting back made no difference.

When I first setup 12months ago it worked first time. Now nothing I've tried can get it working again.

Thanks in advance

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lotharmat
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Message 2 of 16
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Re: Never able to connect to hotspots

Hiya,

What device are you using?



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leeds85
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Message 3 of 16
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Re: Never able to connect to hotspots

Hub3

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Graham_A
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Message 4 of 16
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Re: Never able to connect to hotspots

Pretty sure that the question meant what mobile device are you using the VM Connect App on and what version of the operating system is it using?

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leeds85
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Message 5 of 16
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Re: Never able to connect to hotspots

Arhh Redmi Note 9, Android 11

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Graham_A
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Message 6 of 16
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Re: Never able to connect to hotspots


@leeds85 wrote:

Arhh Redmi Note 9, Android 11


I believe that there is a problem with the Connect App on Android 11 currently.  VM are working to find a resolution.

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I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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lotharmat
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Message 7 of 16
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Re: Never able to connect to hotspots


@Graham_A wrote:

@leeds85 wrote:

Arhh Redmi Note 9, Android 11


I believe that there is a problem with the Connect App on Android 11 currently.  VM are working to find a resolution.


Yup - The app is having issues with Android 11!




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leeds85
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Message 8 of 16
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Re: Never able to connect to hotspots

Doesn't seem possible to sign in manually either which is a shame.

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Paul_DN
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Message 9 of 16
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Re: Never able to connect to hotspots

Hi leeds85,

 

Thanks for reaching back out, we are working on the fix for Android 11 and will hopefully get this resolved ASAP, apologies for any inconvenience caused.

 

Regards

 

Paul.

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leeds85
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Message 10 of 16
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Re: Never able to connect to hotspots

HAs this issue been resolved, a year on and i still can't use the connect app.
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