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Jon_M84
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Networks reset to default after powercut

Had a powercut (or 2) over the past few weeks and each time the router defaults to the same SSID for 2.4 and 5ghz, each time I have to go in and split them out using different names again.

 

I've got them separate as some of my devices prefer 2.4ghz and get confused with the single SSID (my Google Nest for example). Is there a way to stop this resetting each time?

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lotharmat
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Re: Networks reset to default after powercut

That's an odd one! - Possibly a firmware bug!

I'm aware of one that if you disable WiFi; switches it back on with alarming regularity.

In fairness the Hubs are pretty lousy routers! - I ended up getting my own (Archer C7) and I haven't looked back - full control over my home network!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Tom_F
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Re: Networks reset to default after powercut

Hi @Jon_M84, thanks for your post - sorry to hear you've been having this problem.

 

I've taken a look from here using your forum details and it looks like there's some issues with the hub's power levels. Can you try factory-resetting the hub and let us know when that's been done? If that doesn't help we can book an engineer to check things over.

 

Tom

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lotharmat
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Re: Networks reset to default after powercut

Do the reset as follows:

Unplug all ethernet cables

With the power on and the co-ax connected; press and hold the reset switch with a paperclip or sim removal tool for at least 60 seconds.

Allow 10 minutes to reboot, reset and stabilise



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Hub 3 - Modem Mode - TP-Link Archer C7

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Jon_M84
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Re: Networks reset to default after powercut

Hi Tom_F, Already tried this when I called customer services the first time it happened. They said all is looking OK, have even had an engineer out before to look at the line and slow speeds (which seems to be resolved now). I'm on the Hub 4 if that makes any difference?
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Tom_F
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Re: Networks reset to default after powercut

If it was a while ago though further attention may be required. At the moment those are the options we have to get this sorted for you.

 

Tom

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Jon_M84
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Re: Networks reset to default after powercut

Ah ok, all done now.
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Tom_F
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Re: Networks reset to default after powercut

@Jon_M84 Thanks, checking again it's the same as before - I would usually book a tech-visit straight away when I see flags like what I'm seeing on your hub to be honest, I only haven't because from what you've said everything else service-wise appears to be fine.

Possibly the power-levels are what is causing the hub to lose it's settings when powered down? Seems odd to me but I'd be happy to arrange another engineer visit if that's suitable for you.

 

Tom 

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Jon_M84
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Message 9 of 14
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Re: Networks reset to default after powercut

Hi Tom

Yes, an engineer visit would be great as wifi isnt exactly the strongest (and have had some wifi drops too).

Regards
Jon
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Hayley_S
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Message 10 of 14
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Re: Networks reset to default after powercut

Hello @Jon_M84,

 

Thank you for confirming this.

 

I have booked an engineer to attend your property to take a look at your Hub.

 

Please login to your online account to track your appointment date and time.

 

Let me know if this is suitable for you, if not I can rearrange.

 

Look forward to hearing back from you.

 

 

Hayley
Forum Team



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