Over the past week, my network speed has been falling throughout the day, from our packages 130Mbps to 1Mbps (and sometimes sub 1Mbps).
I have found that restarting the router fixes the issue, until later in the day / the next day when it happens again. I have found no correlation to what could cause this. It happens when one person is only using the network, when we are both using it, during the day, or evening, or while streaming a show.
This has been happening consistently now for a week. It happens on my wired connection to my desktop, as well as our WiFi devices (mobile phones/laptops). Only two people use this network, and between us, we only have a small number of devices that connect to the network (desktop PC, Macbook, iPhone, Samsung phone, smart TV and consoles).
With regards to troubleshooting: I have followed the advice on the Virgin Media website, turned off the router at the mains, checked connections etc, the router is in an open space and we haven't had issues at all for the 6 years of our service.
When on the testing section of the Virgin site, I can see that there are reported issues in my area (BL1 - Greater Manchester) - But each time I have run a test before today there have been no errors reported in my area. When connecting to the router's IP address, the diagnostic tool reports an error, but it doesn't really give me any information about it.
I hope I have provided you all with enough information, if you need anything else, please just say and I'll get on it.
Have a great day! Cheers!
Thank you, I'll call that number - This issue has been happening for the past week, though, and I have confirmed with my neighbours who also use Virgin Media, and they haven't had any issues, especially the type of issue that I'm having.
Kind regards 🙂
I have tried going through the troubleshooting section of the website - And it has told me that there is an intermittent issue in my area, and to try again in 24 hours to book a technician - But this has been happening for a week and it's affecting my work 😞