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Network keeps suffering packet loss

Just joined

For the past few weeks I keep dropping of calls and remote access to my Office fails.

I have checked by pinging

I keep Getting Breaks of upto 20 seconds Making calls hard and losing key points.



1) Here are a couple of tests for Packet Loss / Jitter and so on ...
Once the test begins click on: Run full test to see all the stats for Packet Loss / Jitter / Latency.

For a second opinion:

2) Check for a service fault in your street : 0800 561 0061 - it is a automated service.

3) Check Signal Level

Via connect to the Hub, do not login in, scroll down to "Check router status"

Using the Hub's "Check router status" tabs check the Downstream and Upstream power levels are in spec.

Downstream Power Levels of -7 to +7 dBmV are preferred, +10dBmV is the max acceptable, with a SNR of 33dB or higher across all DOCSIS 3.0 channels. Rising error counts across many channels is a current service noise fault.

Power Levels of 35 to 49 dBmV are preferred, with QAM 64 Modulation mode across four to six DOCSIS 3.0 channels.  Seeing QAM 32/16 is a current service noise fault.

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Forum Team
Forum Team

Good morning @ShabibRizvi 

Thanks for posting and welcome to the community.

Very sorry to hear of any broadband issues and the impact on your work.

From the checks ran, you do need a tech visit to the property as both your upstream and downstream power levels are out of spec.

I'll send you a PM now to assist further.

Best wishes.

Forum Team

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