Virgin Media Community

[Elaine1504]

Basically internet keeps dropping in kids room box is in my room so right next to it says connection on app is great no issues when run tests but it literally dips and can be back on within minutes 

[tehwolf]

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@Elaine1504 wrote:

Basically internet keeps dropping in kids room box is in my room so right next to it says connection on app is great no issues when run tests but it literally dips and can be back on within minutes 

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sounds like wifi signal in kids room isn't strong enough.. do you get the drops when connected to the hub via an ethernet cable?

[Elaine1504]

Have not tried this don’t have cable long enough just can’t understand why all of sudden as had no issues before 

[tehwolf]

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@Elaine1504 wrote:

Have not tried this don’t have cable long enough just can’t understand why all of sudden as had no issues before 

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Well, if it works fine nearer the hub but not on the kids room then it’s still likely to be signal strength.

Unfortunately wireless signal can be impacted by a whole host of things, it may not even be something inside your house! 

[Elaine1504]

Any ideas what could be causing it . I’m actually on hold to virgin now see if they can help as it’s effecting school lessons