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WKI
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Network access Blocked

Hi,

I'm a new customer. I got my Broadband Kit this morning and plugged it in.

I got the text message from Virgin Media that they've sent the signal to my home and everything's ready.

I can see the white solid light is on but no Internet connection, the WAN IP is not available and default gateway is 0.0.0.0

I checked the HUB info and status.

Network Access : Blocked

Can anyone help please ?

Here is the screen capture.:

HUB INFO.JPGHUB STATUS.JPG

 

Thanks !

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DJCarlos
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Re: Network access Blocked

Have you had the service activated?

Pick up the phone dial 150 and it will say you have new services to activate

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WKI
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Re: Network access Blocked

Thanks.

After I called 0345 454 1111, they reset my router remotely, my the Internet and phone is live.

Thanks again!

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