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Network access: Blocked

Hi all,

Many people keep posting and asking the same question. What is the problem with my internet access?

As many other have mentioned (and no answer), my Hub 3.0 device information looks like this:

Standard specification compliant: DOCSIS 3.O
Hardware version: 10
Software version : 9.1.116v
Cable MAC address: (not sharing)
Cable modem serial number:AAAP62494306
System up time: 0days 0h:5m:42s
Network access: Blocked

Why?? Why is this happening ?
I'm running the network diagnostics and the error is to contact the service provider.

I've been speaking with you guys for 5 times. This problem happens too often, then the engineer come around, looking at the cable and he said is fine. It works for a few days and the internet is down again.

Now I have to wait 1 week (without internet) for someone to come check yhe cable, say is fine and walk away. Really???

This is disappointing, all I can say.
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Message 2 of 2
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Re: Network access: Blocked

Morning Okuchan,


Welcome to the community and thanks for posting.


I'm sorry to read you are having an issue with the broadband connection.


I would like to check this in more detail, however I was unable to locate your account. If you can send me a Private Message confirming your name and address, I will look into this further.


Hope to hear from you soon


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