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Network Status

First time I've signed on to the Hub and looking at the status of the network there are some critical issues.  Can anyone explain what they are and what do I need to do.  The service has been patchy for a while and had numerous reboots and checked all cables nothing seems amiss.

Time

Priority

Description

08/07/2020 15:05:31

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/07/2020 11:05:41

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/07/2020 05:16:44

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/07/2020 19:20:41

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/07/2020 12:30:38

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/07/2020 02:21:40

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/07/2020 23:50:29

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/07/2020 23:23:31

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/07/2020 23:21:9

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/07/2020 23:21:4

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/07/2020 23:21:4

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/07/2020 20:24:12

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/06/2020 05:07:25

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/06/2020 21:37:21

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/06/2020 14:14:9

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/06/2020 02:02:54

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/06/2020 02:00:45

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/06/2020 02:00:42

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/06/2020 02:00:42

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/06/2020 02:00:42

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Re: Network Status

Post the upstream and downstream logs too


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: Network Status upstream and downstream added

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394001463.225512064 qam9
2462001023.225512064 qam8
3536999903.225512064 qam7
4603000983.2512064 qam6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

299000000

1.9

37

256 qam

21

2

203000000

3.2

38

256 qam

9

3

211000000

3.2

38

256 qam

10

4

219000000

3.2

38

256 qam

11

5

227000000

3.2

38

256 qam

12

6

235000000

3.2

38

256 qam

13

7

243000000

3

38

256 qam

14

8

251000000

2.7

38

256 qam

15

9

259000000

2.5

38

256 qam

16

10

267000000

2.5

38

256 qam

17

11

275000000

2.2

38

256 qam

18

12

283000000

2

38

256 qam

19

13

291000000

1.7

37

256 qam

20

14

307000000

1.7

38

256 qam

22

15

315000000

2

38

256 qam

23

16

323000000

2

38

256 qam

24

17

331000000

2

38

256 qam

25

18

339000000

2.2

38

256 qam

26

19

347000000

2

38

256 qam

27

20

355000000

2.4

38

256 qam

28

21

363000000

2

38

256 qam

29

22

371000000

2.2

38

256 qam

30

23

379000000

2.5

38

256 qam

31

24

387000000

2.5

38

256 qam

32

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

37.6

195

660

2

Locked

38.6

160

893

3

Locked

38.6

139

684

4

Locked

38.6

116

852

5

Locked

38.6

118

1579

6

Locked

38.6

146

1925

7

Locked

38.6

152

882

8

Locked

38.6

227

924

9

Locked

38.6

115

377

10

Locked

38.9

122

1012

11

Locked

38.6

213

1003

12

Locked

38.6

216

870

13

Locked

37.6

248

864

14

Locked

38.6

254

885

15

Locked

38.9

202

1775

16

Locked

38.6

238

867

17

Locked

38.9

242

1237

18

Locked

38.6

183

961

19

Locked

38.9

267

957

20

Locked

38.6

197

988

21

Locked

38.6

238

963

22

Locked

38.6

215

1101

23

Locked

38.6

198

837

24

Locked

38.6

153

650

 

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Re: Network Status

Hi carrickstone41, thanks for getting in touch. 

 

Sorry to hear about the problems you're having with your connection. 


Checking things from here I can see that there are some issues that will require the attention of an engineer.
I have booked you in with the next available appointment.  Please find the appointment time slot via your online account (virg.in/myVM) This can also be rescheduled or cancelled from there if needed.


If there's anything else we can help with in the meantime please give us another shout.


Tom

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