Virgin Media Community

[nic19]

Hi,

Been having issues with my connection for a few months now. I get random disconnections almost every day lasting from a few minutes to a few hours. Just wanting to see if anyone can help.

Thanks!

Network log:

Time Priority Description

25/01/2021 17:55:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 17:55:2	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 17:35:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 17:09:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 01:44:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 09:17:19	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 09:17:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 22:01:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 21:00:31	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 19:42:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 01:46:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 21:35:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 21:17:18	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 21:17:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 23:35:47	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 01:06:54	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 09:17:18	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 09:17:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 08:55:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	0.2	38	256 qam	32
2	203000000	-1.2	38	256 qam	9
3	211000000	-1.2	38	256 qam	10
4	219000000	-1.2	38	256 qam	11
5	227000000	-1	37	256 qam	12
6	235000000	-1.4	38	256 qam	13
7	243000000	-1.5	38	256 qam	14
8	251000000	-1.5	38	256 qam	15
9	259000000	-1.5	38	256 qam	16
10	267000000	-1.2	38	256 qam	17
11	275000000	-0.7	38	256 qam	18
12	283000000	-0.7	38	256 qam	19
13	291000000	-0.2	38	256 qam	20
14	299000000	0	38	256 qam	21
15	307000000	0.2	38	256 qam	22
16	315000000	-0.2	38	256 qam	23
17	323000000	0	40	256 qam	24
18	363000000	0.2	40	256 qam	25
19	371000000	0.2	40	256 qam	26
20	379000000	0	38	256 qam	27
21	387000000	-0.2	40	256 qam	28
22	395000000	-0.4	38	256 qam	29
23	403000000	-0.4	38	256 qam	30
24	411000000	0	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	0	0
2	Locked	38.9	16	0
3	Locked	38.6	5	0
4	Locked	38.9	5	0
5	Locked	37.6	7	0
6	Locked	38.9	6	0
7	Locked	38.6	4	0
8	Locked	38.6	7	0
9	Locked	38.6	1	0
10	Locked	38.6	4	0
11	Locked	38.6	9	0
12	Locked	38.9	5	0
13	Locked	38.9	4	0
14	Locked	38.9	4	0
15	Locked	38.9	4	0
16	Locked	38.6	8	0
17	Locked	40.3	0	0
18	Locked	40.3	0	0
19	Locked	40.3	5	0
20	Locked	38.9	6	0
21	Locked	40.3	6	0
22	Locked	38.6	6	0
23	Locked	38.9	5	0
24	Locked	38.9	505	164496

[nic19]

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Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200004	47.3	5120	64 qam	3
2	39399998	47.3	5120	64 qam	4
3	53700014	48.8	5120	64 qam	2
4	60299996	49.3	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0