Thank you for coming back to us, sorry to hear you are still facing issues , I have had a look and the current fault is still present under F009076643, You might find that these services are intermittent at the moment: Virgin Fibre, Interactive TV, Catch Up TV, TV On Demand TiVo® or V6 home menu. We are sorry and working hard to resolve this for you.
The current fix Time Date is now 17/06/21, we are sorry this has been put back again, all our fix dates are estimated and can take longer depending on the complexity of the fault.
This is really interesting as i've been having the same issue although it's been ongoing for 4 or 5 months now with no promise of it being resolved. I've had 3 engineer visits who all insist there's no fault even though i've explained it's intermittent. I've had a new box externally & internally fitted, new cabling & a replacement hub, all to no avail!
If you do get this sorted, please report on here how you managed it as it's driving me insane!
Customer service from Virgin are no help whatsoever, just going through scripts like bad actors & i really can't see a solution happening any time soon.
That's rubbish, it's been the same for us for about 6 months too but just got particularly bad in the last month or so, even the TV cuts off now. You're not around North London are you?
I don't understand how I am meant to work from home being kicked off my server every 10 minutes, same goes for Zoom calls. I will be looking to change provider if it can't be resolved although I am hoping we have some dodgy cabling. Will let you know, good luck with your issue too!
I'm all the way up north in Newcastle mate, it's clearly not a localised issue if you're in London.
Unfortunately i'm unable to receive another service with speeds anywhere near what Virgin can offer (& believe me, i've checked) but if you have that option, personally i'd switch to another provider if they don't or can't resolve your problem.