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Zak_M
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Message 11 of 33
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Re: Network | Constant Disconnects.

Thank you for coming back to us. 

 

We need a minimum of 24 hours data collated on the BQM.

 

Kind regards,

Zak_M

adamparker
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Message 12 of 33
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Re: Network | Constant Disconnects.

*BQM status graph looks exceptionally well, and normal based on guidance of the examples. Is around 20-22 hours worth of data compiled currently. 

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lotharmat
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Message 13 of 33
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Re: Network | Constant Disconnects.

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also post a link to the live share of the BQM

Somebody may be able to spot something!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

adamparker
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Message 14 of 33
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Re: Network | Constant Disconnects.

Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
203000000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12030000003.440256 qam9
22110000003.240256 qam10
3219000000340256 qam11
42270000003.240256 qam12
52350000002.940256 qam13
62430000002.540256 qam14
7251000000240256 qam15
82590000001.740256 qam16
92670000001.440256 qam17
102750000001.440256 qam18
112830000002.240256 qam19
122910000002.540256 qam20
13299000000340256 qam21
143070000002.740256 qam22
153150000002.740256 qam23
163230000002.940256 qam24
17331000000340256 qam25
183710000003.240256 qam26
193790000003.240256 qam27
20387000000340256 qam28
21395000000340256 qam29
224030000002.440256 qam30
234110000002.240256 qam31
244190000002.240256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.31800
2Locked40.32520
3Locked40.92930
4Locked40.92050
5Locked40.32280
6Locked40.92340
7Locked40.97920
8Locked40.32740
9Locked40.93900
10Locked40.354312
11Locked40.359624
12Locked40.369528
13Locked40.353822
14Locked40.92500
15Locked40.93130
16Locked40.93300
17Locked40.33000
18Locked40.31420
19Locked40.31340
20Locked40.32070
21Locked40.31710
22Locked40.32850
23Locked40.31710
24Locked40.33550
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adamparker
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Message 15 of 33
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Re: Network | Constant Disconnects.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000044.3512064 qam1
22580004343.3512064 qam4
33940000043.8512064 qam2
43260000043.3512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0050
2ATDMA0040
3ATDMA0010
4ATDMA0030
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt060+voc-b.cm


Primary Downstream Service Flow
SFID549154
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID549153
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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adamparker
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Message 16 of 33
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Re: Network | Constant Disconnects.

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Zak_M
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Message 17 of 33
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Re: Network | Constant Disconnects.

Thank you for coming back to us. 

 

Having taken a look over your account I can see that you hub hasn't been rebooted for 31 days,  please could you preform a pinhole rest on the hub for me. 

 

Kind regards,

Zak_M

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adamparker
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Message 18 of 33
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Re: Network | Constant Disconnects.

Hi Zak,

I've given a power cycle of all devices. 

Kind regards,
Adam.

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adamparker
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Message 19 of 33
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Re: Network | Constant Disconnects.

*To note, issues are still not fixed, same rate of occurence. 

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Katie_WT
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Message 20 of 33
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Re: Network | Constant Disconnects.

Afternoon @adamparker

 

Thanks so much for popping back to us - we can see that the Hub was rebooted around 3 days ago now so thanks for giving that a go. 

 

Your BQM isn't showing any drop outs at all and is looking very healthy and it shows that your are not loosing connection to the broadband when you experience the drop outs.

 

I have also taken a fresh look at your hub stats from this end; they are all within the parameters we would expect for your package and equipment. We have no errors showing and no known area issues. 

 

We can see that you are currently in Modem mode which means we are a bit restricted on what further checks we can run from here; I see from your original post that the same issues happened in Hub mode? 

 

Do you have many devices connected currently? Usually we can check that from here but with you being in Modem mode we can't I'm afraid. Are you able to change back to Hub mode so we can run through some more diagnostics for you? 

 

Cheers

Katie - Forum Team


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