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NChad
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Netgear router/extender not working with Hub 5.0

Hi,

My Netgear (AC 1750 extender) router, connected by ethernet to my new Virgin media Hub 5.0, whilst showing it is connected, is not allowing internet traffic to my end devices.   

Do I have to change settings in my Hub 5.0 ?  

Do I have to change the Hub 5.0 from 'router' to 'modem' (and are there any other changes I need to make in the Hub ?).

Or do I have to make changes in my Netgear box ?

Has anyone else experienced this problem ?

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Adduxi
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Message 2 of 12
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Re: Netgear router/extender not working with Hub 5.0

I think the ethernet connection is not used for linking the AC and the Hub.  This is done by wifi using the WPS button. 

The ethernet port is just an extension from the AC Link according  to the blurb, and not for linking.

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NChad
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Re: Netgear router/extender not working with Hub 5.0

the internet in (to the AC) requires an ethernet connection (the AC was previously connected to the Hub 3 - the previous version of the Virgin Media Hub - via ethernet cable. 

 

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Adduxi
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Re: Netgear router/extender not working with Hub 5.0

Hmm strange, the website suggests otherwise, unless the model I looked at was older/different?

If it's cabled, then I can't think of any reason for it not working?  Have you done a factory reset on the extender?  Is this unit the old "booster" that VM used to supply?

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legacy1
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Message 5 of 12
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Re: Netgear router/extender not working with Hub 5.0

what model Netgear you have?
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NChad
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Re: Netgear router/extender not working with Hub 5.0

AC 1750

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Roger_Gooner
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Message 7 of 12
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Re: Netgear router/extender not working with Hub 5.0

Your extender does not have a DHCP server, so you must connect it to your hub which is in router mode and thus able to allocate IP addresses.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM broadband connection
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NChad
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Re: Netgear router/extender not working with Hub 5.0

Hi - sorry it took a little time to come back on the Netgear model number  -AC1750  it is R6 350 

thanks

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Roger_Gooner
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Message 9 of 12
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Re: Netgear router/extender not working with Hub 5.0

As you have the R6350 you should put the hub into modem mode, connect it to the R6350's WAN port and configure the R6350's Internet settings as follows:

Internet IP Address radio button:
Get Dynamically from ISP.

Domain Name Server (DNS) Address radio button:
Get Automatically from ISP.

MAC Address radio button:
Use Default Address.

Now reboot the R6350 so that it get its WAN IP address and you should get broadband and WiFi from the R6350.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM broadband connection
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NChad
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Message 10 of 12
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Re: Netgear router/extender not working with Hub 5.0

Many thanks for this - much appreciated Roger. N

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