on 06-03-2023 18:04
Hi,
My Netgear (AC 1750 extender) router, connected by ethernet to my new Virgin media Hub 5.0, whilst showing it is connected, is not allowing internet traffic to my end devices.
Do I have to change settings in my Hub 5.0 ?
Do I have to change the Hub 5.0 from 'router' to 'modem' (and are there any other changes I need to make in the Hub ?).
Or do I have to make changes in my Netgear box ?
Has anyone else experienced this problem ?
on 06-03-2023 18:11
I think the ethernet connection is not used for linking the AC and the Hub. This is done by wifi using the WPS button.
The ethernet port is just an extension from the AC Link according to the blurb, and not for linking.
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on 06-03-2023 18:22
the internet in (to the AC) requires an ethernet connection (the AC was previously connected to the Hub 3 - the previous version of the Virgin Media Hub - via ethernet cable.
on 06-03-2023 18:27
Hmm strange, the website suggests otherwise, unless the model I looked at was older/different?
If it's cabled, then I can't think of any reason for it not working? Have you done a factory reset on the extender? Is this unit the old "booster" that VM used to supply?
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on 06-03-2023 18:31
on 06-03-2023 19:00
AC 1750
on 06-03-2023 19:26
on 09-03-2023 12:36
Hi - sorry it took a little time to come back on the Netgear model number -AC1750 it is R6 350
thanks
on 09-03-2023 16:06
As you have the R6350 you should put the hub into modem mode, connect it to the R6350's WAN port and configure the R6350's Internet settings as follows:
Internet IP Address radio button:
• Get Dynamically from ISP.
Domain Name Server (DNS) Address radio button:
• Get Automatically from ISP.
MAC Address radio button:
• Use Default Address.
Now reboot the R6350 so that it get its WAN IP address and you should get broadband and WiFi from the R6350.
on 10-03-2023 14:29
Many thanks for this - much appreciated Roger. N