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Netflix says i'm using a Vpn...

Dialled in

This has happened a few times now over the last few months. 

Programs we have been watching are suddenly not there, once it happened whilst something was paused, we went back to it 15 minutes later only to met with an error saying...

"You appear to be using a vpn". 

Nothing has been changed, either with Netflix or with my virgin account. 

To test it I've asked my son in London, who uses my Netflix account, to search for a missing program, and it's there. So it's definitely a Virgin problem. 

I've restarted the modem and it's made no difference, last time it happened it seemed to fix itself after a few days. 

Anyone any ideas? 





Very Insightful Person
Very Insightful Person

Hi Fastra 

As per  have you ran their speed test and done the following?

  1. When the test stops, click Show more info.

  2. Next to Client, note the country.

  3. If the country doesn't match your location, it means your device or network has a VPN turned on. Turn the VPN off and try Netflix again

I suggest you also check on 

It's possible that your IP address has recently changed and that hasn't yet been picked up by netflix.  You might also be running a VPN without being aware. They are sometimes installed as browser extensions or part of AV software.

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Dialled in

Thanks for that. 

Ran the test, and the ip address tallies with my town and is showing Virgin. 

Thanks for that. 


Ran the test, and the ip address tallies with my town and is showing Virgin. 


What have Netflix said? - as it is them that are blocking your VPN

1.2Gb/100Mb in Oxford (area 31) using SH5

Not spoke to them yet as I was certain it was Virgin, but as shown above it can't be.

I'll get onto them in the morning. 

Dialled in

Just been on to Netlfix and got this....

"You are not using a VPN however your Internet service provider have enabled a VPN or a Proxy which is causing this issue."

Forum Team (Retired)
Forum Team (Retired)

Hey @Fastra,

Sorry to hear you are having this issue with your Netflix, I can confirm that our network does not use any VPN's on our services, what I would recommend is running a virus scan on all your devices you are getting this error on to remove the program that you do not recognise.


It was happening on 5 device's. 

A PC, Macbook, firestick, Samsung galaxy s8 and samsung, tablet. 

There are no viruses on any of them.


But as of yesterday, all of the missing programs have returned. 

And I've changed nothing. 

Hi @Fastra 

Thanks for coming back to the thread and sharing this update.

We're glad it's resolved itself.

Please do pop back to the community in the future should you need further assistance.

Best wishes.

Forum Team

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