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Gabie1411
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Netflix on tv being blocked by router

Hi all.

I have Netflix on my Samsung tv which now doesn’t work when I moved to virgin internet...

 

everything is working on the tv and Netflix worked on my previous broadband (sky) but since connecting to my Hub 3 wifi the netflix doesn’t work

any Help appreciated

thank

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MikeRobbo
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Alessandro Volta
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Re: Netflix on tv being blocked by router

Does it work using an ethernet cable connection ?


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gary_dexter
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Alessandro Volta
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Re: Netflix on tv being blocked by router

Does it load on a different device?


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billbill
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Re: Netflix on tv being blocked by router

Hi, please define 'does not work'

Will your TV not see the VM wi-fi, for example?

Are you able to see the new VM wi-fi and enter the password?

How far from the VM router is the tv? Is the VM router in the same place the old providers one was?

Can you temporarily connect your router to the tv using an Ethernet cable, see if you can get it working with that.

VM wi-fi is very poor, as can be seen by all the posts on the forum, to be fair all wi-fi is poor.

What else do you have connected to your new VM? and is it by Ethernet of wi-fi?  Do they work ok?

carry out a bb speed test with your phone, near the router & near the tv, is the speed much lower near the tv? (indicating poor wi-fi signal)

Congratulations on moving to Virgin wi-fi <sarcasm>   🐵

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Gabie1411
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Re: Netflix on tv being blocked by router

All other apps are working prime/Apple TV etc.

 

just Netflix is saying no internet connection even though all the other apps are connected and working.

 

the Netflix works on my other devices phone/iPad through the hub

 

 

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Gabie1411
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Re: Netflix on tv being blocked by router

Yes the Netflix works on tablet and phone through the hub wifi

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sophist
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Message 7 of 19
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Re: Netflix on tv being blocked by router

Does it provide any error messages?

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billbill
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Re: Netflix on tv being blocked by router

As above,

 

also does netflix work ok on phone when by the tv? (thinking of wi-fi signal strength)

As asked before, how far is the telly from the VM hub? How many walls to get through?

Go through the telly wi-fi pairing & tell us exactly what you are doing and what errors the tv shows.

First and most obviously, does the tv see the VM wi-fi?

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Gabie1411
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Re: Netflix on tv being blocked by router

Hi,

 

the tv is next to the router. Error code nw-2-4.

 

the rest of the apps on the tv are working

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sophist
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Re: Netflix on tv being blocked by router


@Gabie1411 wrote:

Hi,

 

the tv is next to the router. Error code nw-2-4.

 

the rest of the apps on the tv are working


follow the steps here for smart tv. see where you get to.

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