Menu
Reply
rocketpops
  • 7
  • 0
  • 0
Joining in
397 Views
Message 101 of 106
Flag for a moderator

Re: Netflix Issue

Hi Alex,

I have connected via an ethernet cable and I have rebooted the hub three times.

Thanks, 

Mathew

0 Kudos
Reply
Alex_RM
  • 4K
  • 229
  • 304
Forum Team
Forum Team
397 Views
Message 102 of 106
Flag for a moderator

Re: Netflix Issue

thanks for confirming that for me! 

 

I've updated the fault ticket with this for the team to look at.

 

I'm sorry for any delay in getting this sorted. 

 

Alex_Rm

0 Kudos
Reply
rocketpops
  • 7
  • 0
  • 0
Joining in
388 Views
Message 103 of 106
Flag for a moderator

Re: Netflix Issue

Netflix is now working on all devices.

can you advise what the issue was?

0 Kudos
Reply
rocketpops
  • 7
  • 0
  • 0
Joining in
385 Views
Message 104 of 106
Flag for a moderator

Re: Netflix Issue

Actually works on everything but the virgin media box....
0 Kudos
Reply
Katie_WT
  • 4.47K
  • 275
  • 511
Forum Team
Forum Team
363 Views
Message 105 of 106
Flag for a moderator

Re: Netflix Issue

Cheers for popping back @rocketpops

 

Sorry that you're still having some issues watching Netflix via your set top box. So we can assist further, are you able to advise exactly what the issue is that you're having? 

 

Can you confirm what box you have with us? 

 

Can you confirm how you are attempting to access Netflix (is this via the Apps section or the channel?)

 

What happens when you try and open the Netflix App?

 

Are you having any issues with any of the other apps such as iplayer or Amazon?

 

Cheers

 

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
gary_dexter
  • 29.16K
  • 1.79K
  • 3.82K
Alessandro Volta
201 Views
Message 106 of 106
Flag for a moderator

Re: Netflix Issue

Please don’t spam the forum...


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply