Virgin Media Community

[rocketpops]

Hi Alex,

I have connected via an ethernet cable and I have rebooted the hub three times.

Thanks, 

Mathew

[Alex_RM]

thanks for confirming that for me! 

I've updated the fault ticket with this for the team to look at.

I'm sorry for any delay in getting this sorted. 

Alex_Rm

[rocketpops]

Netflix is now working on all devices.

can you advise what the issue was?

[rocketpops]

Actually works on everything but the virgin media box....

[Katie_WT]

Cheers for popping back @rocketpops

Sorry that you're still having some issues watching Netflix via your set top box. So we can assist further, are you able to advise exactly what the issue is that you're having? 

Can you confirm what box you have with us? 

Can you confirm how you are attempting to access Netflix (is this via the Apps section or the channel?)

What happens when you try and open the Netflix App?

Are you having any issues with any of the other apps such as iplayer or Amazon?

Cheers