Hi rocketpops,
Thanks for posting and welcome to our community.
I'm really sorry that you've not had the help you've needed when speaking to our team about this. It's disappointing to hear.
There is currently a fault raised for this and the reference is F007790696. This is currently being investigated by our team and will be resolved as soon as possible.
Whilst you're not able to track this reference yourself, if you speak to any member of our team, they can provide you with an update.
Thanks
Melissa