Virgin Media Community

[MrCrynox]

My Netflix hasn't been working properly for weeks now on the TiVo box.

It won't load, keeps reporting errors just like everyone else's.  The only way I can get it to work is by rebooting the box which very frustrating and if recording something at the time will obviously interfere.

I'm connected via ethernet directly to the hub.

Will there be any form of compensation for this problem, it's becoming a serious pain in the ass.

[MrCrynox]

Can anyone help ?

Any response ?

[Tom_F]

Hi MrCrynox, sorry for the delayed response here.

I'd like to take a look from our side to see what may be causing this. Look out for my PM (the purple envelope) and please get back to me with the requested info when you can & we'll take it from there.

Tom 

[rocketpops]

Hi,

I have also have a netflix issue which is exactly the same as everyone on here and hasn't been working for well over a week now.

All my other apps work but netflix doesn't work on my TV, Virgin box or any device connected to the virgin home network.

I have called Virgin three times and they have not helped at all, even saying that this is a new issue. Seems it isn't!

Anyone can help with a solution?

Thanks, 

[rocketpops]

Can anyone help here?

Virgin Media customer service is terrible and I have yet to be contacted to resolve this issue?

Jonathan

[Melissa_F]

Hi rocketpops,

Thanks for posting and welcome to our community.

I'm really sorry that you've not had the help you've needed when speaking to our team about this. It's disappointing to hear.

There is currently a fault raised for this and the reference is F007790696. This is currently being investigated by our team and will be resolved as soon as possible.

Whilst you're not able to track this reference yourself, if you speak to any member of our team, they can provide you with an update.

Thanks

Melissa 

[rocketpops]

Hi Melissa,

I have spoken with the team in the customer service department but they do not have an update or know of this issue?

Thanks, 

Jonathan

[Melissa_F]

Hi Jonathan, 

I've had a look at the ticket for you, and the team are still working on this. It has been assigned to our second line team who will have this sorted as soon as possible.

Thanks

Melissa 

[rocketpops]

Hi Melissa,

Do you have an update?

Jonathan

[Alex_RM]

Hi rocketpops, 

Looks like this is still being investigated. 

Can you confirm if you're connecting your TV to your hub via Ethernet or WiFi?

Can you also reboot the hub to see if this makes any difference?

Alex_Rm