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sw231991
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Netflix / Iplayer / 4OD won't load on Chrome browser / Windows 10 : ERR_CONNECTION_REFUSED

Hi there,

I'm having trouble accessing catch-up on 4demand, iplayer, netflix etc. 

Webpage refuses to load and I see a ERR_CONNECTION_REFUSED with a 'this site cannot be reached' message. 

I've reset all my DNS proxy / firewall settings to default, and cleared my chrome cache (maybe not entirely!) and reset the router and computer good few times...  

I've been away for 6 days and turned my router off at the wall.. doubt this should affect it, but thought I'd mention. Did have a look through the forum and haven't found anything that matches up my issues (that had a solution)! 

Any help much appreciated, let me know if any more information required.

 

Thanks 

S  

 

 

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sophist
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Re: Netflix / Iplayer / 4OD won't load on Chrome browser / Windows 10 : ERR_CONNECTION_REFUSED

can you provide the output of a 

tracert -d www.netflix.com

from a command prompt..

sw231991
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Re: Netflix / Iplayer / 4OD won't load on Chrome browser / Windows 10 : ERR_CONNECTION_REFUSED

Does this help at all? Not sure if I executed correctly. 

C:\Users\Alun>tracert -d www.netflix.com

Tracing route to www.netflix.com [89.187.181.35]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 *

 

 

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sophist
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Re: Netflix / Iplayer / 4OD won't load on Chrome browser / Windows 10 : ERR_CONNECTION_REFUSED

that's teh right command / output, but you need to let it complete and post the full trace back here.. 🙂

 

gary_dexter
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Re: Netflix / Iplayer / 4OD won't load on Chrome browser / Windows 10 : ERR_CONNECTION_REFUSED

Is that all it came back with?

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sw231991
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Re: Netflix / Iplayer / 4OD won't load on Chrome browser / Windows 10 : ERR_CONNECTION_REFUSED

My bad - I prematurely copied the script! 

------------------------

C:\Users\Alun>tracert -d www.netflix.com

Tracing route to www.netflix.com [89.187.181.35]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 17 ms 29 ms 10 ms 80.2.225.125
4 18 ms 21 ms 10 ms 213.105.159.234
5 * * * Request timed out.
6 14 ms 17 ms 11 ms 62.254.42.174
7 * * * Request timed out.
8 14 ms 16 ms 22 ms 84.116.136.98
9 15 ms 13 ms 21 ms 129.250.66.101
10 22 ms 15 ms 12 ms 129.250.3.212
11 82 ms 83 ms 83 ms 129.250.6.147
12 112 ms 99 ms 103 ms 129.250.6.17
13 99 ms 97 ms 96 ms 129.250.2.166
14 98 ms 105 ms 104 ms 129.250.2.190
15 116 ms 96 ms 96 ms 165.254.116.2
16 96 ms 96 ms 96 ms 185.229.188.87
17 99 ms 95 ms 95 ms 89.187.181.35

Trace complete.

C:\Users\Alun>

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sophist
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Re: Netflix / Iplayer / 4OD won't load on Chrome browser / Windows 10 : ERR_CONNECTION_REFUSED

So, the IP address you are resolving as www.netflix.com is owned by a company called datacamp.. looks like they offer some content delivery services so I guess it's probably legitimate.. i just added the address to my hosts file though and get the same issue as you, so guessing for whatever reason, they are having issues..

what dns servers are you using? VM's default?

Try updating your dns servers to google's (8.8.8.8 and 8.8.4.4) on the device you're using then do an ipconfig /flushdns at the command prompt.. then try accessing again.. 

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sw231991
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Re: Netflix / Iplayer / 4OD won't load on Chrome browser / Windows 10 : ERR_CONNECTION_REFUSED

Hi mate,

brilliant! that worked. For some reason I had changed my dns server..!

Thanks for your help.