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Netflix : Images not displaying on multiple devices

Hi there, 

I recently became a new Virgin Media broadband customer. I am using the M100 package.

I imagine it is irrelevant but my package includes TV and as my TV has not yet arrived, I have only connected the Wifi so far.

I completed a speed test and my speed appears to be in line with what is expected (Ping 9ms, Download 111.5mbps, Upload 9.9mbps).

However, when using Netflix via chrome on my Macbook Pro, iPhone app, and also when using my wife's Android app, the thumbnail images for all content are missing. I am browsing through a big black menu and on some menus, the titles are also missing.

I believe all signs point to this being a wifi/connection issue, right?

Thanks in advance!

Neil

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Alessandro Volta
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Re: Netflix : Images not displaying on multiple devices

Likely a CDN issue for the IP you have can you load fast.com ?

Have one connected wired device and put the hub in modem mode then try Netflix.

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Re: Netflix : Images not displaying on multiple devices

Thanks. Yes I can load fast.com
Here are my results: 

Screen Shot 2019-11-20 at 9.56.19 pm.png

Unfortunately I do not have the correct cables to connect my laptop to the modem.

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Re: Netflix : Images not displaying on multiple devices

Internet speed is 110mbps

Latency Uploaded 15 ms / Loaded 185 ms

Upload speed 9.3 Mbps

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Forum Team
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Re: Netflix : Images not displaying on multiple devices

Sorry to hear that you're having issues with Netflix floodzer.

 

I would like to take a further look into your issue by looking at your account connection. I will send over a message now and if you could respond, we could look into it further.

 

Regards

Steven_L

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Re: Netflix : Images not displaying on multiple devices

Hi Steven,

Actually I got in touch with Virgin Media on Wednesday night and they sent a technician the following day who resolved the issue by replacing the hub.

Thanks for your help!

Neil

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